Report a housing repair

Report an emergency repair

Examples of emergency repairs include:

• blocked or leaking drains, toilet pans, sinks or baths
• the toilet not flushing 
• leaks from heating pipes, tanks or cisterns
• loss of electrical power or electrical heating
• unsafe power or lighting sockets or electrical fittings
• insecure external windows, doors or locks
• loose or detached banister or handrail
• unsafe timber floor stair treads
• unsafe access path or step leading to property

How to report

Telephone: 0141 577 3001
Monday to Friday, 8:45am to 4:45pm

If you need to report an emergency repair outside of normal working hours, contact our out of hours service 0808 003 1601.
 

Report a non-emergency repair

Examples of non-emergency repairs include:

• dripping tap
• repairs to external doors and windows
• repairs to drains, roughcast and roofs

How to report

Telephone: 0141 577 3001
Monday to Friday, 8:45am to 4:45pm

Email: Customerfirstrepairs@eastrenfrewshire.gov.uk

If you contact us via email to report a non-emergency repair we'll aim to reply to your e-mail within 5 working days. 
 

Repairs tenants are responsible for

We don't look after all repairs in council homes. You're responsible for some repairs including:

• accidental damage or breakage caused by you, family members or visitors
• minor plaster work repairs and decoration
• fixtures and fittings you've installed yourself
• light bulbs and fluorescent tubes

Right of entry

We have a right to get access to council homes to carry out repairs. We need to make sure our homes are safe and of a good standard.

Care and Repair Renfrewshire

You can get help and advice with repairs and adaptations if you are:

• over 60 or disabled
• live in East Renfrewshire or Renfrewshire

Find out more about Care and Repair Renfrewshire on their website (opens new window)