Information about our commitment to web accessibility.
What is an accessible website?
An accessible website allows users to navigate freely and view content without creating barriers. This means that information has to be easy to reach and available to as many visitors as possible.
To ensure that these challenges are met, the website must assume that there is no standard user or browsing device.
Our accessibility statement
This accessibility statement applies to the East Renfrewshire Council website - www.eastrenfrewshire.gov.uk - and its 'Impact of Covid-19 on council services' sub domain.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We've also made the website text as simple as possible to understand.
The AbilityNet website has advice on making your device easier to use if you've a disability.
How accessible this website is
We know some parts of this website aren't fully accessible:
- the text won't reflow in a single column when you change the size of the browser window
- you can't modify the line height or spacing of text
- most older PDF documents aren't fully accessible to screen reader software
- live video streams don't have captions
- some of our online forms are difficult to navigate using just a keyboard
- you can't skip to the main content when using a screen reader
Planning and Building Standards
ePlanning is a free to use online service that is provided by IDOX plc and is managed by the Scottish Government in partnership with all Scottish local authorities. This portal allows you to complete sand submit planning applications, notice of reviews, appeals, and other permissions under plannning law, all online from the comfort of your own home or office.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
Phone: 0141 577 3045
We'll consider your request and get back to you as soon as possible.
All of our online content can be provided in alternative formats and languages. For more information contact Customer Services:
Phone: 0141 577 3001
Reporting accessibility problems with this website
We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, email your concern to email@example.com or phone us on 0141 577 3045.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint contact the Equality and Advisory Service.
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us.
Technical information about this website's accessibility
East Renfrewshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Content that's not within scope of the accessibility regulations
PDFs and other documents
Accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018. However, for those PDFs and Word documents which are essential to providing our services we hope to review these soon. For example, we have PDFs with information on how users can access our services and forms published as Word documents. By September 2021, we plan to fix these by replacing them with accessible HTML pages or transforming our PDF forms into online forms.
In the meantime, if you're experiencing any difficulties with a PDF on our website please email firstname.lastname@example.org.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was last reviewed on 30 September 2020.